Data Cloud Administrator

Overview

We are seeking a highly skilled and dedicated Salesforce Data Cloud Administrator to join our team at WeSolveCx. The ideal candidate will be responsible for spearheading our data strategy across all operating companies, ensuring comprehensive data availability in Salesforce Data Cloud to bolster our Marketing Cloud initiatives. This role demands a blend of strategic foresight, technical proficiency, and analytical prowess to maintain and optimize our data infrastructure in support of our marketing and campaign projects.

Key Responsibilities

(Ad hoc and other reports may be completed as requested)

• Data Strategy Leadership: Lead the development and execution of a coherent data strategy for all Internal Clients, ensuring alignment with organizational objectives and marketing strategies.
• Salesforce Data Cloud Management: Administer, configure, and manage the Salesforce Data Cloud environment, including data integration, data quality, and data security protocols to support marketing initiatives.
• Marketing Cloud Integration: Ensure seamless data availability and integration between the Salesforce Data Cloud and Marketing Cloud platforms, enabling advanced data-driven marketing campaigns.
• Data Roadmap Development: Craft and maintain a strategic data roadmap in alignment with marketing campaigns and project needs, anticipating future data requirements and infrastructure enhancements.
• Data Audits and Quality Control: Conduct regular data audits, assess data quality, and implement measures to ensure data accuracy and reliability to support marketing objectives.
• Analytical Support and Insight Generation: Utilize your analytical background to extract insights from complex data sets, assisting the marketing team in refining and optimizing campaign strategies.
• Stakeholder Collaboration: Work closely with marketing, IT, and data teams to foster a collaborative environment, ensuring data strategies and projects are well-integrated across departments.
• Continuous Improvement: Stay abreast of the latest trends and technologies in data management, Salesforce ecosystems, and marketing analytics to drive continuous improvement and innovation within the organization.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Science, or a related field.
• Proven experience as a Salesforce Data Cloud Administrator or in a similar role managing Salesforce environments, preferably with certifications in Salesforce Administration.
• Strong analytical skills and the ability to derive insights from data with a profound understanding of relational databases and data analysis tools.
• Experience in managing data for marketing purposes, particularly with Salesforce Marketing Cloud or similar platforms.
• Demonstrated ability to lead data strategy initiatives, with a keen eye for detail and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, capable of working effectively across various departments and with stakeholders at all levels.
• Familiarity with data governance, data privacy standards, and compliance regulations relevant to data management.

Required Skills

Technical Skills

• Proficient with Word, Excel, PowerPoint, Lucid Chart, Smartsheet. (Equivalents)
• A/B testing with customers and facilitate use case development.
• Proficient with Teams, Google Meet, Zoom to conduct meetings.
• Service Now experience preferred.
• Salesforce developer and specifically data cloud experience.

Mental Demands

• Must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks, and constant interruptions.

Competencies

• Communication Skills and speaking in front of a group
• Detail oriented
• Analytical

Environment and Physical Activity

• Must be able to work in a non-confined office type setting in which he or she will work remotely. The position may require occasional travel to business offices/units. Most travel is by land, but more distant locations are reached by sea or air.
• During the course of performing, this position must spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• The officer for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), microfilm equipment, encoder, credit card terminal, personal computer and related printers.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Human Relations/Contacts

Internal

The officer interacts frequently with other Executive team members, ATN shared service team management and resources, functional department heads, line management of the business offices/units, subsidiaries regarding projects, developments, operations and expenses, systems and procedures, consistent with the responsibilities of the job.

External

Interactions also occur with vendors and consulting subject matter experts and resources on matters relating to the Company’s projects, operations, and strategic initiatives. The officer may also interact with the shareholder’s auditors, regulators, and the Company’s legal, and accounting advisors from time to time, as may be consistent with the responsibilities of the job.