On October 9th, Malini Gouridat and Francine Leitch from WeSolveCX’s Consulting Department participated in the Caribbean Customer Experience Summit 2023 held in Port of Spain, Trinidad.

The summit, now in its 3rd iteration since 2019, offered an exceptional experience that was highly engaging, interactive, and thought-provoking. The program featured impactful global CX expert keynotes, industry-leading panelists, and expert-led interactive sessions, offering both guided and open networking opportunities.
Undoubtedly, a highlight was the opportunity to meet and engage with the exco (The Experience Company) team, exploring potential future collaborations.

The summit provided valuable key takeaways, including strategies on creating customer amazement by Shep Hyken, insights into the importance of values, metrics, measures, ROI, and customer experience by Diane Magers, and a compelling Case Study: The Amazon Way by Amanda Whiteside. These insights have been brought back by Malini and Francine to enrich the WeSolveCX team.