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Contact Center Services - WeSolveCX

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Contact Center Services

IVR Management, inbound/outbound telephony services, and live customer/prospect surveys are a few services we offer that can help you save time and productivity, significantly improve customer satisfaction and reduce operational costs. 

Inbound

  • Care
  • Chat
  • Tech Support​
  • Tier 2 Support​
  • B2B Support​

Outbound

  • Sales
  • Telemarketing
  • Collections
Find out more

Inbound

Care

Providing assistance and resolving customer inquiries or issues received via phone calls.

Chat

Providing assistance and resolving customer inquiries or issues received via chats on website, social media etc.

Tech Support

Addressing and resolving technical issues or concerns customers encounter with products or services.

Tier 2 Support

2nd level of technical support that is more complex and deals with escalated customer issues.

Outbound

Sales

Proactively reaching out to customers via various forms with the aim of generating leads, pitching products or services and closing sales

Telemarketing

Focuses on potential customers and clients and focuses on setting appointments, conducting surveys and gathering information.

Collections

Contacting customers with unpaid debts to arrange payments and resolve outstanding balances.

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79 Brickdam. Georgetown. Guyana

+592 227 9440

solutions@wesolvecx.com

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