WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.
We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we’re looking for? Read on and apply today.
About the Role
The Bill Run Manager is tasked with overseeing the Bill Run Teams for each group of subsidiaries. They ensure that billing cycles are accurate and completed in a timely manner. A typical day might involve reviewing billing schedules, coordinating with the billing team leads for compliance checks, and meeting with team leads to discuss any challenges or updates.
Expected Qualifications
- Bachelor’s degree in computer science, engineering, or related/equivalent field required; or 7 years of related experience and/or training; or the equivalent combination of education and experience.
- At least five (5) years’ experience within the telecommunications (wireless, fixed, video, etc.) industry
- Experience managing and motivating multiple teams.
- Experience managing vendor(s) in the delivery of services and compliance to company standards and contractual obligations.
- Comprehensive knowledge of telecom service provider postpaid and prepaid billing/provisioning/CRM systems.
- Experience in managing billing cycles.
- Knowledge of billing software and databases.
- Software: Billing software (e.g., Aria, Chargify), SQL, Excel.
- Adaptability to changing priorities, including ability to reprioritize tasks based on changing circumstances.
- Ability to work independently and encompass personal resilience under pressure.
- Capability and willingness to work overtime, including weekends and public holidays in order to meet deadlines.
- Ability to work overtime as business demands.
Major Duties
- Direct the execution of regularly scheduled operational tasks related to the BSS/OSS and CRM systems to include billing, collection and usage processing cycles.
- Designs and maintains task workflow for all billing functions in accordance with good standards of internal control and maximum efficiency.
- Evaluate current operational processes and recommend improvements/automation as necessary
- Assist with year-end audit process.
- Drive timely incident resolution through BSS/OSS vendors in accordance with proper company controls.
- Review and advises the finance team of monthly revenue and postpaid bill cycle process.
- Provide assistance to local customer experience teams as necessary.
- Perform additional duties as business demands.
- Billing Application Support managing escalated issues from customer/agents to resolution).
- Managing the actual billing runs – including pre and post steps as well as the delivery of invoices to customers auditing/ensuring the completeness, accuracy and readiness of the data to be billed.
- SOX/Audit/Compliance Activities: Monthly, Quarterly, Annual control reviews – user access, change, system settings, etc.
- Any other functions that are assigned from time to time by your direct supervising officer.
Salary Scale
The successful applicant will receive an attractive remuneration & benefits package.
