WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.
We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we’re looking for? Read on and apply today.
About the Role
The Head of Analytics and Reporting supports strategy formulation and decision-making at the Executive level by gathering business intelligence, providing critical insights to problems and potential solutions, and presenting required reports in an easily consumable format
Expected Qualifications
- Bachelor’s Degree required
- 5 years’ experience in a similar role
- Experience in C-level interactions in a business context
- Working knowledge of Tableau and SQL would be an asset
- Strong management-level oral, written, and interpersonal communication skills
- Excellent knowledge in Microsoft Suite, and Software skills
- Strong analytical skills
Major Duties
- Manages a team of Business Analysts to deliver on overall analytics and reporting goals
- Develops the reporting plan, including types of reports, their purpose, distribution audience, and frequency
- Leads and guides the team in the preparation of ad hoc reports
- Manages a team of Business Analysts to ensure high-quality, high-integrity data is mined
- Ensures Business Analysts develop useful models, perform deep analyses, distribute predictive analytics, and provide insightful recommendations to aid in the Company’s business strategy
- Provides recommendations to the Executive team to inform strategic data-backed decisions
- Acts as the Company’s interface with the IT Shared Services team on all telephony and IVR requirements, reports, and changes
- Manages priorities for the team and works with other internal departments to accomplish objectives
- Any other duties that may be assigned from time to time by your supervising officer
Salary Scale
The successful applicant will receive an attractive remuneration & benefits package.
