WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.
We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we’re looking for? Read on and apply today.
About the Role
The Human Resource Generalist will be handling daily responsibilities of talent management and benefits administration. The HR Generalist also plays a role in workforce management ensuring compliance with organizational policies and legal requirements.
Expected Qualifications
- Knowledge of Human Resources operations.
- Minimum 2-3 years of professional experience.
- Completion of CSEC – Inclusive of Mathematics and English Language (Minimum Grades 1-3).
- Certificates in Human Resources.
- Diploma in Human Resources or Business Administration.
- Knowledge and actively informed of all changes associated with Guyana Labor Laws.
- Excellent verbal and written skills.
- Knowledge of Microsoft Suite.
- Experience using HRIS Software
- Familiar with processing employee benefit-related issues and other HR-related duties.
Major Duties
- Verification and processing of Group Health & Life applications, issuance of medical cards, payments for medical reimbursement, notifying employees of overutilization, processing health insurance claims, and monthly invoices from the insurance provider.
- As per the cease salary notification from the onboarding officer request from the insurance company any indebtedness of overutilization of medical coverage while notifying them of attritions.
- Verification and processing of National Insurance Scheme (NIS) medical certificates, preparation and submission of monthly sickness reports to Payroll, and updating HRIS system with the sickness days.
- Problem resolution: assisting employees with resolving benefit-related issues, such as claims disputes or billing discrepancies. Collaborating with insurance providers, and other relevant parties to address and resolve problems effectively.
- Reporting daily on medical, monthly reporting, and updating on leave balances, benefits, and other reports required.
- Preparation of job letters for employees.
- Collaborating with hiring managers, determining their hiring needs, reviewing staff requisition, advertising, sourcing via social media, recruitment, and networking platforms to identify potential candidates.
- Shortlisting resumes, prescreening via telephone and conducting video-calling or in-person interviews, evaluating candidates, and issuing assessments to determine suitability.
- Collaborating with hiring managers per the salary scale and benefits to extend offers to candidates and assist the onboarding officer by ensuring a smooth pre-boarding ensuring all new hires’ files and mandatory documents are handed over to the Onboarding Officer 5 days before employment.
- Any other duties that may be assigned from time to time by your supervising officer
Salary Scale
The successful applicant will receive an attractive remuneration & benefits package.
