Performance Management Officer

Overview

The Performance Management Officer is responsible for designing, implementing, and overseeing performance evaluation systems within WeSolve CX Inc. They ensure that employees’ goals align with the company’s objectives, monitor progress, provide feedback, and develop strategies for improving performance based on culture across functions and departments.

Key Responsibilities:

(Ad hoc and other reports may be completed as requested)

• Design, evaluate and implement strategies/ programs based on leading practices to measure the achievement of established goals and coordinate with departments to create SMART objectives within the Performance Management software.
• Contribute to the development, integration and update of the competency models within the Performance Management System, in coordination with the various functions and departments in line with WeSolve CX Inc. strategic direction and functional objectives.
• Design WeSolve CX Inc. Performance Management System based on leading practices with the aim to provide a fair and transparent performance management across functions and departments.
• Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop, update and manage the annual appraisal process including updating the annual appraisal calendar, and managing the communication with leaders ensuring that each activity in the appraisal process is accurately executed within the specified timeframe and as per defined guidelines.
• Work with internal stakeholders across functions and departments to embed a culture of continuous feedback on employee performance relating to coaching and mentoring.
• Collect, analyze and present performance appraisal results across functions and campuses.
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent, and equitable way; inconjunction with Employee Experience Business Partners (handles disputes/ resolutions).
• Design and implement the training calendar and ensure that individual(s) training hours are achieved for the specified timeframe.
• Any other duties that may be assigned from time to time by your supervising officer.

Job Requirements

• Minimum of a bachelor’s degree in a relevant field is required e.g., Human Resources, Business Administration or Communications
• Minimum three (3) years of relevant work experience in Human Resources with proven ability to manage a set of processes and/ or to manage teams.
• Completion of CSEC – Inclusive of Mathematics and English Language (Minimum Grades 1 -3)

Required Skills

Technical Skills

• Experience with appraisal software and systems;
• Excellent verbal and written skills;
• Knowledge in Microsoft Suite, MS Project, etc.,

Mental Demands

• Must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks, and constant interruptions.

Competencies

• Good communication and interpersonal skills.
• Ability to work in a fast-paced and stressful work environment.
• Team building
• Time management.
• Decision-making.
• Flexibility
• Multi-Tasking
• Coaching

Environment and Physical Activity

• Must be able to work in a non-confined office type setting in which he or she will work remotely. The position may require occasional travel to business offices/units. Most travel is by land, but more distant locations are reached by sea or air.

• During the course of performing, this position must spend time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

• The officer for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), microfilm equipment, encoder, credit card terminal, personal computer and related printers.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Human Relations/Contacts

Internal

The officer interacts frequently with other Executive team members, ATN shared service team management and resources, functional department heads, line management of the business offices/units, subsidiaries regarding projects, developments, operations and expenses, systems, and procedures, consistent with the responsibilities of the job.

External

Interactions also occur with vendors and consulting subject matter experts and resources on matters relating to the Company’s projects, operations and strategic initiatives. The officer may also interact with the shareholder’s auditors, regulators, and the Company’s legal, and accounting advisors from time to time, as may be consistent with the responsibilities of the job.