Process Improvement Specialist           

Overview

Under general direction, develops, implements, monitors and evaluates process improvement programs; perform related duties as required. He/she will be responsible to guide teams engaging in specific models of process improvement strategies and assist with the coordination of process improvement programs designed to increase efficiency and decrease waste identified in workflow systems and processes.

Key Responsibilities

(Ad hoc and other reports may be completed as requested)

• Assists with the development of process improvement programs resulting in increased efficiency and effectiveness of workflow processes; collaborates with departments and management to analyze existing systems and value streams.
• Coordinates the scheduling of process improvement events; assists with the assignment staff to events as appropriate.
• Leads process improvement group events, assists with the selection of group members and facilitators; provides education and training for management and group members relating to project requirements, processes, goals and objectives.
• Oversees multiple group events and outcomes; ensures group events are conducted within the specifications of department adopted methodology; ensures productivity of work groups, attainment of goals and timely completion of projects.
• Assists with the development, preparation and compilation of data; presents statistical and narrative reports in support of clinical and operational decision making.
• Performs ongoing monitoring and evaluation of individual projects; provides updates and recommendations; promotes program sustainability by communicating with staff and monitoring past projects and results.
• Utilizes mathematical modeling, benchmarks and statistics to support opportunities for improvement; uses various types of software, databases and computer applications to gather and prepare data and reports.
• Develops, presents, coordinates, implements and monitors the introduction of new methodologies, systems of data compilation and analysis; cultivates knowledge and practices statistical models such as Six Sigma; makes recommendations.
• Attends committee meetings and task forces as needed to assist with the development of department specific indicators, plans, and improvements; serves as a resource and advisor to management and staff.

Job Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Required Skills

Technical Skills

• Advanced Excel.
• PowerPoint
• A Familiarity with learning management systems.

Mental Demands

• Must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks, and constant interruptions.

Competencies

• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.
• Team building
• Time management.
• Decision-making.
• Flexibility.

Environment and Physical Activity

• Must be able to work in a non-confined office type setting in which he or she will work remotely. The position may require occasional travel to business offices/units. Most travel is by land, but more distant locations are reached by sea or air.
• During the course of performing, this position must spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), microfilm equipment, encoder, credit card terminal, personal computer and related printers.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.