WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.
We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we’re looking for? Read on and apply today.
About the Role
The Senior Project Manager oversees small to medium projects, serving as a Business Analyst and managing the entire project lifecycle. They meticulously handle project schedules, risks, financials, and compliance with project management standards. Proactively defining and managing project scope, they minimize challenges, ensuring projects stay on budget and schedule. Responsible for executive status summaries, they provide senior management with key insights through steering committees. Their role encompasses end-to-end project management, from documentation to strategic decision-making.
Expected Qualifications
- Bachelor’s degree in project management or related field
- Project Management Professional (PMP) certification preferred.
- Proficient knowledge of Project Management best practices including waterfall and Agile.
- At least 5-7 years of experience in a project management role.
- Excellent organizational, verbal, presentation/facilitation, and written communication skills.
- Ability to work independently and with a diverse team consisting of executives, project stakeholders and project team members.
- Strong People Management and development skills
- Experience customer-focused and employee-focused designs
- Experience with using LucidCharts, Visio and other mapping tools.
- Experience with MS Word, Excel, Smartsheet, Project Management and Analytics software
Major Duties
- Manage small to medium projects throughout the project lifecycle.
- Serve as Business Analyst soliciting and documenting business requirements, use cases and identifying and documenting business processes.
- Create and maintain project schedule, risk, action items and status reporting.
- Responsible for tracking and reporting project financials (budgeted vs actuals)
- Define and manage project scope, minimizing scope creep and change controls.
- Anticipate problems, define impact and offer solutions keeping projects on budget and on schedule.
- Monitor deliverables/milestones and ensure timely completion of projects.
- Ensure compliance with agreed project management standards and that all project documentation is controlled and managed effectively at all times.
- Provide executive project status summary to senior management through the relevant steering committees
Salary Scale
The successful applicant will receive an attractive remuneration & benefits package.
