Overview
The Training Content Specialist will guide the development of technical and non-technical training content solutions for our business. As Training Content Specialist, your duties will include evaluating organizational training needs and recommending suitable technical and non-technical solutions, manage content and process changes and ensure that all departmental process are going to plan. You may also be required to oversee the development, testing, and implementation of software
Key Responsibilities
(Ad hoc and other reports may be completed as requested)
- Documenting processes and content change and disseminating information to all relevant stakeholders.
- Applying subject expertise in evaluating business operations and processes.
- Identifying areas where technical solutions would improve business performance.
- Consulting across business operations, providing mentorship, contributing specialized knowledge and appropriate training content and materials
- Recommending technical solutions and determining software development requirements.
- Overseeing the development, testing, and implementation of technical solutions and documentation.
- Determining whether technical solutions meet defined requirements in keeping with training needs.
- Verifying technical reference information, including user guides, training manuals, and system requirements.
- Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
- Work closely with account managers to obtain business processes to document and monitor same
Job Requirements
- Six Sigma Black Belt professional certification, or similar.
- Demonstrable credentials as a leading Subject Matter Expert.
- 3- 5 years of experience working in the relevant area of expertise.
- Advanced knowledge of business operations and project management.
- Competency in electronic business management systems, like monday.com and ProWorkflow.
- Advanced ability to recommend and implement technical solutions for cross-functional projects.
Required Skill
Technical Skills
- Advanced Excel.
- PowerPoint
- A Familiarity with learning management systems.
Mental Demands
- Must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks, and constant interruptions.
Competencies
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.
- Team building
- Time management.
- Decision-making.
- Flexibility
Environment and Physical Activity
- Must be able to work in a non-confined office type setting in which he or she will work remotely. The position may require occasional travel to business offices/units. Most travel is by land, but more distant locations are reached by sea or air.
- During the course of performing, this position must spend time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
- The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), microfilm equipment, encoder, credit card terminal, personal computer and related printers.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
