Viya launches mobile app for managing user accounts
45%
Reduction in customers coming
into the stores to make payments
80%
Reduction in cashflow relays as payments are
made in real-time rather than cash transactions
My Viya Mobile Application
The Power of Mobile Applications for Business Growth:
In the fast-paced digital landscape, mobile applications have become indispensable tools for businesses looking to enhance their reach and engagement. Whether it’s improving customer experience, streamlining operations, or expanding market presence, implementing a mobile application can offer significant advantages.
By harnessing the power of mobile applications, businesses can unlock new opportunities for growth, efficiency, and customer satisfaction. From e-commerce platforms to productivity tools, mobile applications play a pivotal role in driving success and competitiveness in today’s interconnected world.
Challenge:
Viya encountered a significant hurdle due to the absence of a mobile account management tool, which compelled customers to resort to desktop computers or physical visits to the Customer Experience Center for account-related activities. This inconvenience not only limited accessibility but also failed to align with the evolving expectations of customers who increasingly prefer the convenience of managing their accounts on-the-go. As mobile devices continue to play a central role in daily life, the lack of a mobile solution hindered Viya’s ability to cater to customer needs effectively, underscoring the urgency for a more seamless and accessible account management platform.
Solution:
With the expertise of WeSolve CX, Viya implemented a comprehensive solution to address their mobile account management needs:
Development of a React Native Mobile App: WeSolve CX crafted a React Native mobile application that seamlessly connects customers to their Viya accounts. This app provided users with a user-friendly interface for managing their accounts directly from their smartphones.
Listing on Google Play Store and Apple Store: The app was made easily accessible by being listed on both Google Play Store and Apple Store. This ensured that Viya’s customers could download and install the app on their preferred mobile devices with ease.
Dashboard Design: The app featured a dashboard displaying essential account information such as balances, active service types, and mobile usage. Additionally, it offered access to online FAQs, password reset options, and general account management functionalities, enhancing customer convenience and self-service capabilities.
Push Notification System: The app included a push notification feature, enabling Viya’s marketing department to schedule targeted notifications to specific customer segments. This capability enhanced customer engagement and retention by delivering relevant updates, promotions, and reminders directly to users’ mobile devices.
Intuitive Backend System: WeSolve CX developed an intuitive backend system empowering Viya’s marketing users to update app content seamlessly. This included images, store hours, locations, and other relevant information, eliminating the need for IT involvement and ensuring timely updates to enhance user experience.
In summary, the collaboration between Viya and WeSolve CX resulted in the creation of a robust mobile application that not only streamlined account management but also enhanced customer engagement and satisfaction through intuitive features and functionalities.
Outcome:
With the assistance of WeSolve, Viya achieved the following outcomes:
- A 45% reduction in customers visiting physical stores to make payments, showcasing the effectiveness of WeSolve’s solutions in streamlining account management processes.
- An 80% decrease in cash flow relays, as WeSolve’s support facilitated the transition to real-time digital payments, optimizing financial operations.
